Return

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.But you need afford to send back freight.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. you shall also need a receipt or proof of purchase.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at: service@herodaughter.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you shall be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If the package is lost, product damaged, or you received the wrong product, all are within the conditions of a full refund and you do not need to bear any responsibility. We will refund the full amount or resend the product to you.

Important:

Addresses are printed directly from the shipping address you provide. If your parcel is undelivered due to an error in your address, this is your responsibility. Refunds/replacements are not available.

Please follow your tracking information (your number will be shown on your account page.) If your parcel is undelivered because you do not collect it from your local post office or depot, this is your responsibility. Refunds/replacements are not available.

If your parcel is returned to us, we will be in touch to arrange re-shipping. You will need to confirm your address and pay again for shipping (note that this may be more expensive than your original payment).

In countries where art, books, paper or esoteric items are restricted/prohibited, please note that we cannot be responsible for parcels that are censored, delayed or destroyed. It is your responsibility to know the rules in your country and refunds are not available in these circumstances.